TERMS & CONDITIONS

Company Information
Seller: Ryogo Nakamura
Location & Contact: Detailed location, phone number, and contact information will be disclosed without delay upon the issuance of a formal quote/invoice, prior to any payment.

Information & Policies
Please review the following terms before making an inquiry or placing a commission.

Pricing
Our products are strictly made-to-order. While the exterior aesthetics and proprietary architecture remain fixed, the final price will fluctuate based on your selected internal specifications and component availability. We will provide a formal quotation after discussing your requirements and intended use. (Starting price: Approx. 2,500,000 JPY / $16,800 USD)

Lead Time & Shipping
Upon order confirmation, we commence the procurement of components, the milling of solid walnut, and the meticulous hand-lacing and assembly process. Currently, production requires a standard lead time of 3 months. Upon completion, the system is shipped internationally using highly secure packaging designed specifically for precision instruments.
Please note that shipping may be restricted or unavailable to certain countries due to international export control regulations (e.g., high-performance GPU embargoes) or strict customs policies regarding wood products.
International customers are responsible for any import duties, taxes, or customs clearance fees incurred upon delivery.

Payment
We accept international bank transfers and major credit cards. Due to the bespoke nature of our products, full payment is strictly required at the time of order confirmation.

Warranty
Our systems are delivered as completed works of functional art, rather than standard consumer electronics. Therefore, we do not offer extended proprietary warranties or comprehensive support systems, with the sole exception of damage incurred during initial shipping. Customers are expected to manage any subsequent hardware troubleshooting and routine maintenance independently.

Customization
Our systems are engineered with absolute priority on their definitive silhouette and proprietary architecture—including the harmony with solid walnut and precise manual cable lacing. Consequently, we strictly decline any requests for exterior aesthetic modifications or the use of customer-supplied components.
We do, however, offer flexibility regarding internal specifications. We will propose an optimal architecture tailored to your computational needs, provided the selected components do not compromise the system's aesthetic integrity or our rigorous thermal design.

Privacy Policy
We are committed to protecting your privacy and handling your personal data with the utmost care.

Purpose of Data Collection
We collect personal information (such as your name, email address, shipping address, and phone number) strictly for the following purposes:

・Processing quote requests and issuing invoices
・Fulfilling orders, shipping, and providing after-sales support
・Facilitating secure payment processing

Data Sharing & Third Parties
We respect your privacy and do not sell or rent your personal data to third parties. We only share essential information with trusted service providers necessary to complete your order, including:

・Shipping carriers and logistics partners for delivery
・Payment processors (e.g., Stripe) for secure transactions

Data Security
We implement strict security measures to protect your personal information against unauthorized access, alteration, or disclosure.